Registering Your Device with the Serial Number If your device does not have Wi‑Fi ® technology, you can register using the device's serial number. If your device has Wi‑Fi technology, you should use the ActiveCaptain™ app to register the device ( Getting Started with the ActiveCaptain™ App ). Garmin Connect Community for tracking, analyzing and sharing Garmin Express Maps and software to manage your devices Connect IQ Free watch faces, apps and more.
Submitted by1 12 months agó
Archived
Hi there everyone,
I was given aGarmin vivomove HRas a gift about 2 weeks ago. Sadly, it wouldn't connect to my smartphoné through Garmin Connéct. After a bunch of studies, I called the client service and a extremely nice person mentioned that since they themselves simply acquired an away brand chinese cell phone, they'd provide it a attempt and in the interim, they'd shoot me an email so I could deliver them all the technical infos. I in no way noticed from that individual again.
I sent a few mails to through the support form, with all the measures I experienced taken and all the specialized details, and by no means obtained any reaction from there possibly.
On my aspect, I did some study and found out that Huawei cell phones were having trouble hooking up with Garmin watches, and I extrapolated that other lesser known chinese brands might have experienced the exact same issue. The software program upgrade 3.70 seemed to repair (partially?) this problem so I proceeded to go on to attempt and revise my watch (working 3.60). I combined the view with my sis's telephone without any concern (cheap Samsung telephone) but it wouldn't revise the view.
I then tried to connect the view to my personal computer directly through Garmin Show but it didn't actually identify that the watch was connected in. So, beginning to feel dropped, I bought án ANT+ USB thingy (which it turns out is usually worthless for that objective, $15 down the pipe.). I then tried once again to link the watch to my pc through Garmin Express, and this time it did acknowledge it. Nevertheless, I cannot link to my Garmin account on Garmin Express because apparently 'web servers are usually unavailable at the second' (this might not be the exact error message, but it wasn't much more comprehensive than thát). And after á few tests, I certainly not obtained any more.
So right right now, I have got this extremely nice searching $200 present that's annoying my arm and will little much less that any $2 from aliexpress. I wear't know where to change to because the client support appears to become overlooking me totally. And I wear't understand what else I can test on my aspect.
The typical things were done (rebooting mobile phone / watch / pc, reinstalling software program, reverting to stock configurations.).
Could someone help me amount this out? Give thanks to you.
Cell phone
Program version construct number: UMIDIGIS2PROV1.020171227 (latest)
Model number: H2PRO
Google android edition: 7.0
UMI Operating-system (centered on Google android): v2.0
Mobile phone specs: http://www.umidigi.cóm/page-umidigis2prospécification.html
View
Garmin Vívomove HR
Serial: 5D2025291
SW v 3.60
TSC: v1.30
SNS v3.90
FCC ID: IPH-03256
IC: 1792A-03256
M/N:A03256
Unit ID: 3967356477
Computer
MacBóok Pro (Retina, 13-inch, Early 2015)
MacOS High Sierra 10.13.3 (17D47)
PS: I apologize for the mad post earlier. I was getting tired of experiencing overlooked by Garmin and got it out on the neighborhood.
10 responses
377,200
Once matched with a compatible(1) Garmin device, activity tracking is just the starting of what Garmin Connect™ can do for you. You can produce new exercises, build programs and even task your close friends to compete, all within the app. Garmin Connect™ is usually loaded with helpful features, including the capability to: - Watch nowadays's wellness data in vibrant fine detail on your personalized My Day time web page. - Evaluate your routines and their associated data. (2) - Create customized exercises and programs. - Sync with additional apps like MyFitnessPal and Strava. - Evaluate personal information for tips, range and pace. - Earn badges for achievements. - Find how you determine up to other Connect users with Information. - Get support for Garmin devices and their functions. Are usually you prepared to join millions of customers who stroll, run, bike, hike and strive to defeat yesterday? Understand more about Garmin products and how they work with the Garmin Connect™ app at Garmin.com. (1) Notice compatible gadgets at Garmin.com/BLE (2) Action tracking precision: Garmin.com/en-US/lawful/atdisclaimer Note: Continuing make use of of GPS operating in the history can significantly decrease battery lifetime.